Last Updated: October 2025

Welcome to Preston on Ice!
Your privacy is very important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase tickets, or interact with us online or in person.

1. Who We Are

Preston on Ice Ltd (“we”, “our”, “us”) operates the Preston on Ice website and event.
We are responsible for the personal data you provide to us through our website, ticketing platform, and other communication channels.

Company name: Preston on Ice Ltd
Email: skate@prestononice.co.uk
Registered address: Clitheroe Business Centre, 105 Whalley Road, Clitheroe, England, BB7 1HW

2. Information We Collect

We collect personal information that helps us provide our services and ensure a safe and enjoyable experience for all visitors. This may include:

Personal details: Name, email address, phone number, postal address
Payment information: Processed securely through our third-party ticketing/payment providers (we do not store full payment details)
Booking details: Tickets purchased, session times, and related preferences
Technical data: IP address, browser type, device information, and cookies (see section 6)
Marketing preferences: Information you provide when signing up for newsletters or promotions

3. How We Use Your Information

We use your information to:

Process and manage ticket purchases and bookings
Communicate important event updates or service information
Improve our website, customer experience, and event safety
Respond to customer service enquiries
Send marketing or promotional updates (only if you have opted in)
Comply with legal and safety obligations

We will never sell or rent your personal data to third parties.

4. Sharing Your Information

Your information may be shared with trusted third parties who help us operate our event and services, such as:

Ticketing platforms (for order management and access control)
Payment processors (for secure transactions)
Email service providers (for event communication or newsletters)
Security or health and safety partners (when required by law or for public safety)

All third parties are required to handle your data securely and only use it for the purposes we specify.

5. Data Retention

We only keep your data for as long as necessary to fulfil the purpose it was collected for — including legal, accounting, or reporting requirements.
When data is no longer needed, it will be securely deleted or anonymised.

6. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies are small files stored on your device that help us remember preferences, improve site performance, and analyse visitor behaviour.

You can control or disable cookies through your browser settings, though some website features may not function properly without them.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict how we process your data
Withdraw consent for marketing at any time

To exercise your rights, please contact us at skate@prestononice.co.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access.
Payment details are always processed securely through encrypted connections via trusted third-party providers.

9. Third-Party Links

Our website may contain links to other websites (such as ticketing or social media platforms).
We are not responsible for the content or privacy practices of those sites, so we encourage you to review their privacy policies separately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations.
Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: skate@prestononice.co.uk